Refund Policy
Last updated: August 30, 2026
This Refund Policy explains how refunds work for credit top-ups ("Credits") purchased on Narto Drama ("we", "us", "our"). We want your experience to be worry-free, so we have made our refund process as simple and fair as possible. If something goes wrong with a top-up, or you simply change your mind shortly after buying, you can ask for a refund — and in most cases you will get your money back quickly.
In short: refunds are easy. Contact us within 24 hours of your transaction, attach clear proof, and we will process your request. Top-up problems are refunded 100%; voluntary cancellations (change of mind) are refunded 50%.
1. What Can Be Refunded
This policy applies to Credits (balance) you purchase through the top-up feature on Narto Drama, using any of our supported payment methods (bank transfer, e-wallet, cryptocurrency such as USDT, or any other method offered at checkout). It covers two situations:
- Top-up problems — for example, your payment was completed but the Credits did not arrive, you were charged more than once, the amount credited is incorrect, or a technical/payment-gateway error occurred.
- Voluntary cancellation — you completed a top-up but changed your mind and would like to cancel and get your money back.
2. Refund Requirements
To keep the process fast and fair for everyone, a refund request must meet all of the following conditions:
- Requested within 1×24 hours. Your refund request must be submitted no later than 24 hours (1×24 hours) after the transfer/transaction was made. Requests submitted after this window are no longer eligible.
- Complete proof must be provided. Every refund request must include complete supporting evidence, such as the transfer/payment receipt, the transaction ID or order number, the date and time of the transaction, the amount paid, the account/email used, and — where relevant — screenshots showing the problem (for example, Credits not received or a double charge). Requests without complete proof cannot be processed.
3. How Much You Get Back
The refund amount depends on the reason for your request:
When the problem happened during top-up. If your issue is caused by a top-up or payment problem — for example the payment succeeded but the Credits were not added to your balance, you were double-charged, the wrong amount was credited, or a system/payment error occurred — you will receive a full 100% refund (or, if you prefer, we can correct the Credits balance instead).
When you change your mind or cancel. If there was no top-up problem and you simply regret the purchase or wish to cancel your Narto Drama Credit purchase, you may request a voluntary cancellation and receive a 50% refund of the amount paid. The remaining 50% covers processing, payment, and administrative costs.
In both cases, the eligibility requirements in Section 2 (within 24 hours and complete proof) still apply.
4. How to Request a Refund
The process is designed to be simple:
- Contact us within 24 hours of the transaction at account@narto.in (or through the support channel shown on your account/top-up page).
- Tell us the reason — a top-up problem, or a voluntary cancellation.
- Attach complete proof as described in Section 2 (receipt, transaction ID, date/time, amount, account/email, and any relevant screenshots).
- We review your request and confirm the eligible amount (100% or 50%).
- We process the refund to your original payment method (or the wallet/crypto address you used), or, if you prefer, restore your Credits balance.
5. Processing Time
We aim to review refund requests as quickly as possible. Once approved, refunds are typically initiated within a few business days. The time for the money to actually appear in your account depends on your bank, e-wallet, or blockchain network and is outside our control.
6. What Is Not Eligible
- Requests made more than 24 hours after the transaction.
- Requests without complete proof of the transaction.
- Credits that have already been spent or used to unlock content or purchase subscriptions/items (the used portion is non-refundable).
- Transactions flagged as fraudulent, abusive, or in violation of our Terms of Use.
- Promotional, bonus, or gifted Credits that were not purchased with real money.
7. Refund Method
Refunds are returned to the original payment method whenever possible (the same bank account, e-wallet, or cryptocurrency address used for the top-up). If the original method is unavailable, we will work with you to arrange a suitable alternative.
8. Chargebacks
If you believe there is a problem with a top-up, please contact us first — we can almost always resolve it quickly and fairly under this policy. Initiating a chargeback or payment dispute without contacting us may result in temporary suspension of your account while the matter is investigated.
9. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above. The policy in effect at the time of your transaction is the one that applies to that transaction.
10. Contact Us
Questions about a refund or this policy? Contact us:
Email: account@narto.in
See also our Terms of Use and Privacy Policy.